Privacy Policy

Last updated: September 13, 2026

This Privacy Policy explains how Leezend ("Leezend", "we", "us", or "our") collects, uses, and shares information when you use our website and mobile application (together, the "Service"). By using the Service, you agree to the collection and use of information as described here.

1. Information We Collect

We collect the following types of information:

• Account information: name, email address, phone number, and password (stored securely) when you register as a customer or vendor.
• Profile and business information: shop name, shop description, business address, and related details submitted by vendors.
• Order and transaction information: shipping addresses, order history, cart contents, coupons applied, and reviews you submit.
• Payment information: payments are processed by our third-party payment processor, Razorpay. We do not store your full card, UPI, or bank account details on our servers — Razorpay handles this in accordance with its own privacy policy and PCI-DSS standards.
• Device and usage information: IP address, device type, app version, and general usage data collected automatically to help us maintain and improve the Service.

2. How We Use Information

• To create and manage your account and process orders.
• To process payments and prevent fraud.
• To communicate with you about orders, support requests, and policy updates.
• To operate, maintain, and improve the Service.
• To comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only with:

• Vendors, to fulfill orders you place with them.
• Razorpay, to process payments.
• Service providers who help us operate the Service (e.g. hosting, analytics).
• Law enforcement or regulators, where required by law.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Choices and Rights

You may access, update, or request deletion of your account information by contacting us using the details below. You may also disable certain permissions (e.g. notifications) through your device settings.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at support@leezend.com.